Before moving forward with your order, is REQUIRED that you agree to my terms of service.
If you have any questions regarding my TOS that you want clarified before you order a commission from me, please just drop me an email. You wont lose your spot if you want to take a second to ask a question.
Hashires Terms of Service Agreement
First, I want to start by saying thank you for taking an interest in my work and for giving me the opportunity to work for you! I know that the rules following may sound harsh or rude, but please know that they are set to ensure that I, as the artist, may complete your work with as little stress as possible and to ensure top quality and satisfaction. Thank you for taking the time to read this and if you have any questions, please do not hesitate to ask!
General info & updates policy
All commissions are done on a first come first serve basis.
Also, keep in mind that I do have a life away from art. I am part time employed, I have a fiance, I have a dog, I have medical obligations, I have other priorities...As such, I do not spend all day, every day, glued to my laptop or tablet working on artwork. My artwork is reserved to my days off from my day job as I do not work on art on days that I work away from home or on the days off that I have set for myself. I am not a machine, I am a human being...please remember that and respect that.
Due to my outside priorities, I do not work on deadlines. I work on my artwork in a manner that is both enjoyable and as stress free as possible for me while also ensuring that I get my work done in a timely manner. I will not accept your commission if you come to me asking for artwork and asking that it be done by a certain date that's within a week or two...sorry, but I work in order of payment, and because you were the last to pay,you will be the last to receive you art, and I will not put my priorities on hold and run you up to the front of the line ahead of everyone else who has been waiting longer than you just because you absolutely NEED it done by that day. If you legitimately want you art done in that short span of time, I will have to ask for a Rush fee of $75.00usd regardless of the original commission price. Why so much? because its extremely unfair for everyone else to have to put their work on hold when they have been waiting patiently. If you are indeed willing to pay this rush fee, You will be automatically bumped to the top of the list and you can expect that your work will be done within 24-48 hours of the completed rush fee payment. I will work on just your commission and nothing else until your commission is done to make sure it is done no later than 48 hours after your payment. If you're willing to compensate me, I'm willing to bust my tail for you and make sure you get what you want, when you want it, its that simple.
My general turnaround time is typically 1-6 weeks depending on the existing queue, where you stand on it and also how quickly you get back to me in terms of updates that I send you. I will always send updates on artwork at certain stages of the piece...as such, it is not necessary that you ask for updates on your work. Doing so only results in making me feel rushed and in turn frustrated with you as my customer and will not, by any means, speed up the process at which I work. I will contact you directly when there is an update to be had. I will also keep you updated on the ETA of your artwork should it be delayed for any reason beyond the typical wait time. I don't like it when artists don't keep me updated or send me visual updates, so I'm not going to do the same thing to you. If you don't trust me to uphold my own rule, then please don't commission me.
Ordering a Commission & Edits policy
When ordering a commission, it is important that you give me proper references to work with. If the character you're asking me to draw looks completely different in terms of color and markings in every reference you give me, I will not draw the character unless you can give me an up to date and accurate reference. I will only allow a max of 3 references per character, and if the character looks different each time, I will be forced to ask you to choose ONE image for me to go off of. I also ask that, should your character have specific accessories or markings that are not shown on the references provided, you let me know of them beforehand. I go by the references alone and it is unwise to assume that I will know these things without you having told me. If you fail to do so, sorry, but I will not go back and add whatever it is you want me to add if you didn't mention it in the beginning unless you are willing to pay an extra fee to compensate me for the extra time I'm putting into your artwork for these extra things that you failed to mention in the beginning.
It is also important that, if you have a specific idea of what you want, that you let me know exactly what it is you want. I work well with details and I also work well with artistic freedom. If you want something specific, please say so and please let me know exactly what you want...if you say you're giving me artistic freedom, that tells me that you don't have any preference as to what I draw, you just want me to draw for you and that's exactly what I will do and the only edits you are allowed to have me make to the commission are changes to your markings or colors that I may have missed or messed up. Artistic freedom = I do what I want so the pose/expression is entirely up to me unless otherwise specified.
You can also give me a general idea of what you want and let me take the reins from there. I know that some people don't really have a concrete idea of what they want and its much easier for them to visualize what they want once they see the first sketch. I am more than happy to have my creative mind team up with yours to help make your commission the best it can be for the both of us!
When I send you visual updates, these are your opportunities to make any edits you deem necessary to make the commission to your liking. If you fail to utilize these opportunities when they are presented to you then you lose the chance to make changes and I will not go back and add/change something once I have moved on. I offer edits in the following stages:
~Sketch Phase - I will email/note you the preliminary sketch of your commission. During this phase of the commission, I can make any and all changes necessary so long as they stay within the price you paid (i.e. i will not add a background if you didn't pay for it, extra intricate details or props if you didn't pay for them, etc...you get what you paid for, simple as that). If necessary, I can even redo the entire sketch, however I will not go back to the original sketch once its been erased and redone. I will only offer a full re-sketching ONCE before I ask for an extra fee to compensate for the extra time I'm spending.
- Note about Artistic Freedom & Edits - Despite the fact that any and all edits can be made here, it is not okay to give me full artistic freedom,then ask me to do something to the sketch, and then have me put it back the way it was before because you liked the first one better...and then while I'm lining decide no wait you want your idea again or decide you want something different entirely. That back and forth indecisive nonsense is not, in any way shape or form, okay with me. This is a perfect example of "if you want something specific, say it, don't wait till the last minute". If you want to see how something looks, say so and I will be happy to show you one sketch with your idea and one with mine and you can decide which you like better...but don't hop back and forth between the two and please don't leave it up to me to decide which one works best...its your commission, your character, your choice, not mine.I can offer an opinion from an artistic standpoint, but I wont make any decisions on your commission and your idea. I will always do my absolute best and bust my tail to give you the best I can possibly give be it freedom or not, so please be courteous to your artist...
~Flat colors - Once the sketch has been approved by you, I will ink and color the sketch and send you the flat colored image. Once the image has been inked and colored, I cannot go back and re-sketch things or make major changes. The only changes I can make in this phase that will not ask for an extra fee will be colors/markings edits or jewelry if your character wears a specific piece of jewelry or something that I missed, I can add it to your character.
~Final - Once the flats have been approved by you I will finish up your piece. If your piece is flat colored, I will finalize it by adding a solid color to the background, softening the lines and maybe adding a bit of a gradient shadow for texture and depth. If your piece is full, I will then add the shading/lighting and fancy whatnot to the picture. Once its all said and done, I will add my signature to the image and send you both the Hi-Res and compressed files. In this phase of the art, no changes can be made. I can lighten/darken the shading a little or make the lighting source a little brighter or if you see a screw up in the blending of colors or any little things that need a quick touch up, but other than that, your picture is done and I cannot and will not go back and make any more changes.
If your character is in the piece, you are free to re-post your art as you see fit, wherever you see fit. Even if you aren't the commissioner, if your character is in it, have at it...the only thing I ask is that you please link back to me and give me credit as the artist. If you don't do so, I will know about it...and I will give you one chance to credit me before I report you for theft.
Payment Policy and Refunds
Payments are accepted via Paypal only. I do not accept money orders, wire transfers, or snailmail.
You have the option of paying the full amount up front or withholding payment until you have seen the preliminary sketch. Should you choose to withhold payment until a sketch is complete, the approval file you will receive will be a medium sized, watermarked thumbnail. You will still be able to request changes even at that size, but I will not send a full resolution sketch until payment has been made. You will have 7 days to make payment before your commission is defaulted. Should an extension on this time be necessary, its your responsibility to communicate with me in order to make sure our commission agreement doesn't default. The maximum allowable time period is 14 days from the day you receive your sketch, but you will not receive extra days unless you communicate with me.
Should you refuse to make payment within the allowable/agreed upon time period or if you somehow happen to fall off the face of the earth and I cannot contact you for payment, You will lose any and all rights to the commission and your sketch will be sold as a YCH commission in which you will not be allowed to participate. I will only make ONE other attempt to contact you after the initial sketch is sent to you.
Payment plans -
Payment Plans are available for commissions $100+. The typical payment plan is Half/Half. Should you need an alternate type of payment plan, We can work it out based on your financial needs. Your first payment will be considered a non-refundable down payment to serve as compensation for my time and holding your spot in the queue. Should you choose to cancel your commission after that payment has been made, you will not receive a refund, and your art will not be completed.
Please be aware that Payment plans do have the possibility of stalling the completion of your commission based on your ability to pay. If you cannot make a payment, your commission will be halted until you are able to make your next payment. Exceptions can and will be made for regular customers with whom I have built a good, trustworthy relationship in terms of payment. Regulars enjoy the benefit of my leniency and willingness to work with those of you who continue to support my work and continue to provide me with your business!
In my time as an artist I have rarely had to give refunds to commissioners...and most of those rare times were voluntary as opposed to being asked for them. Should I voluntarily offer you a refund due to my personal life forcing me to take an extended amount of time away from commissions, I will offer you a full refund and will also allow you to keep the art at whatever stage it was in before I gave your money back to you. If my own personal life or my own fault is the cause of the refund, you can expect the full amount returned to you. However, if I offer you a refund due to you harrassing me consistently and causing trouble, You will only receive a partial refund based on wherever your art is currently and you will not be allowed to keep what I have done.
Should you be the one to ask for a refund, my policy for refunds is as such:
Full Refund - Full refunds are given ONLY if I have not started on your commission. If absolutely zero work has been done when you ask for a refund, you will be given the full amount, no questions asked.
Partial Refund - If I have already started on your piece and you have already seen an approval sketch by the time you choose to ask for a refund, you will only receive a partial refund of half of what you paid. Full refunds are not offered if I have already spent time on your work and regardless of the reason you are asking for the refund, I will be compensated for the time spent.
No Refund - If your artwork has already passed the line art phase and is in the process of being colored by the time you ask for a refund, no refunds will be given. By this point I have already spent too much time on the commission to stop progress. Your only choices are to either let me finish the work you paid for, pay extra to make whatever changes to the artwork (ex: if its of you and your mate and yall broke up and you want to replace them with someone else who has different features than the person in the art) or ask me to scrap it in which you will not receive any of the artwork done. I will not make exceptions to this rule.
I don't hide my work / I hold partial rights
To elaborate on this, I do not keep work I made out of my gallery. I am aware that there are plenty of people out there who like to purchase artwork but prefer to keep it private or to themselves and don't like the artist posting this work. As someone who takes great pride in ever piece of work I do, I do NOT under any circumstances refrain from posting work that I do. Should you choose to remain anonymous, I will be happy to list you as an anonymous commissioner, however I will not keep work I created away from my galleries except in very very rare and very special circumstances, and those special circumstances are often limited to people I am on a close personal level with. So if you want to commission me but don't want me to post it, you may want to find another artist...
If your commission is a gift for someone for their birthday, holiday or special occasion such as a marriage proposal, wedding, anniversary, etc etc I will be happy to delay posting it myself until you post it first for the sake of surprise. Just please let me know when you do post it so that I can add it to my gallery as well. I'm not against surprising someone :)
Unless otherwise agreed upon, I also still hold partial rights over my own work. As the commissioner, you share those rights with me and just as you have the right to re post and reuse the art however you want, I have the right to do the same. I have the right to use your work as examples and to display your work in my galleries and portfolio for future business. I will never resell prints of your commission or recolor your commission for someone else and I will always credit you as the commissioner as well as any of the owners of the characters within the commission themselves.
There is a real person behind this screen
I like to think I am a friendly and welcoming person to anyone and everyone who approaches me. I am a real person with real feelings. Please have the courtesy to thank me when I am done with your piece....not doing so makes me feel unappreciated...
and while I welcome critique, do not be rude about it. I love a critic so long as their criticism is constructive and aimed to help me improve. Don’t just tell me I suck without expanding on why it is that I suck and what I can do to suck less. I take constructive critique seriously and I listen to everything my audience says about my work. My work is not just for me, it’s for you guys too, and I want to do anything and everything to make it more enjoyable and pleasing for you, so if you see something that isn't right, point it out! Tell me what it is that I did that looks off and tell me how you think it would look better! While I can’t fix the piece that's already done, I take this critique and apply it to every piece I do afterwards. I LOVE it when my audience helps me improve, so fire away! but please don't be a jerk about it...that's all I ask. I'm not very easy to offend because of how well I take criticism, but if you're being a total jerk, I will be offended.
I am not obligated:
I want to take a moment to point out that I am under absolutely no obligation to work for you. I reserve the right to refuse any commission and to cancel any commission for any reason I deem fitting, and although I will explain why I am cancelling/refusing being that its the polite thing to do, I am under no obligation to give you a reason as to why I am uncomfortable accepting your commission or why I am refunding you what you are due and cancelling your order.
I am also not obligated to take abuse from you all because you paid me money. Yes you did pay me to do a job and I will do that job to the best of my ability, however I will not roll over and take abuse and harassment from you. Instead I will cancel your commission, give you the refund you're due if you're due a refund and blacklist you from ever commissioning me again. So please be respectful to me as your artist and I will guarantee you a pleasant commission experience.
By clicking the button below, you agree that you have read and understand the terms as stated above, and you agree to abide by the terms as written. You also understand that by not abiding by these terms, you will forfeit any business agreement we have set as well as the ability to commission me or participate in any raffles or auctions that I may hold.